Privacy policy

Last updated: May 18, 2026

Tapgrix operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a clear and reliable shopping experience. Tapgrix is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, make a purchase, or communicate with us through the Services.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as order history and transaction details.
  • Payment-related information, including payment confirmation, payment method details, and transaction status. Payment card information is processed securely by Shopify and authorized payment service providers.
  • Account information, including your account login details, preferences, and settings if you create an account.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
  • Usage information, including how you interact with our website, pages, products, and services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, contact us, or otherwise provide information through the Services.
  • Automatically through the Services, including through cookies and similar technologies when you visit our website.
  • From service providers, including Shopify, payment providers, fulfillment partners, shipping partners, analytics tools, and customer support tools.
  • From partners or third parties, where permitted by applicable law and relevant to providing or improving the Services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and improving the Services. We use personal information to process orders, arrange shipping, provide order updates, manage returns and refunds, respond to support requests, and improve the shopping experience.
  • Payment processing. We use payment-related information to process transactions, verify payment status, prevent fraud, and complete purchases through Shopify and authorized payment service providers.
  • Customer support. We use your information to respond to questions, resolve issues, and communicate with you about your orders or account.
  • Marketing and advertising. Where permitted by law, we may use personal information to send marketing emails, show relevant advertisements, or measure marketing performance. You may opt out of marketing emails using the unsubscribe link in our emails.
  • Security and fraud prevention. We use personal information to help protect our store, detect fraud, prevent unauthorized activity, and maintain a secure shopping experience.
  • Legal compliance. We may use personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business and legal purposes, including:

  • With Shopify, which hosts and powers our online store.
  • With payment service providers to process payments securely.
  • With fulfillment and shipping partners to process, fulfill, and deliver orders.
  • With service providers that support website hosting, analytics, customer support, email communication, fraud prevention, and store operations.
  • With marketing and advertising partners, where permitted by law, to help measure and improve marketing campaigns.
  • When required to comply with applicable laws, legal obligations, law enforcement requests, court orders, or government requests.
  • In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and other service providers that may be located outside your country of residence.

To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain privacy rights through Shopify at https://privacy.shopify.com/en.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, improve performance, support analytics, and provide relevant marketing where permitted by law. You may be able to manage cookies through your browser settings or through available privacy controls on our website.

Marketing and Data Sharing Choices

Depending on where you reside, you may have the right to opt out of certain data sharing or targeted advertising activities. You can exercise your rights to opt out by visiting our data sharing opt-out page:

https://tapgrix.com/pages/data-sharing-opt-out

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow links to websites not controlled by Tapgrix, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can review and delete the information where required by law.

Security and Retention

We use reasonable measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as necessary to provide the Services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to access or know the personal information we hold about you.
  • Right to delete personal information we maintain about you, subject to legal exceptions.
  • Right to correct inaccurate personal information.
  • Right to portability, where applicable.
  • Right to opt out of certain data sharing or targeted advertising, where applicable.
  • Right to withdraw consent, where we rely on consent to process personal information.

You may exercise these rights by contacting us using the contact details below. We may need to verify your identity before processing your request, as permitted or required by law.

UK and European Economic Area Rights

If you reside in the United Kingdom or the European Economic Area, you may have additional rights, including the right to object to certain processing, request restriction of processing, and lodge a complaint with your local data protection authority.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to contact your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live. Where required by applicable law, we rely on recognized transfer mechanisms to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. We will post the revised Privacy Policy on this website and update the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Store Name: Tapgrix
Business Operator: Rachid Attia
Email: support@tapgrix.com
Phone: +212 706222044
Business Address: Salama 04 IMM 25, N 21, Kenitra 14000, Morocco