Privacy policy

Last updated: July 8, 2026

Tapgrix operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a clear and reliable shopping experience. Tapgrix is powered by Shopify, which helps us operate our online store and provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information: such as your name, email address, phone number, billing address, and shipping address.
  • Order information: such as the products you view, add to cart, purchase, return, cancel, or request support for.
  • Payment-related information: such as payment status, payment method details, billing details, and transaction confirmation. Payment card information is processed securely by Shopify and authorized payment service providers. Tapgrix does not store full payment card numbers.
  • Account information: such as login details, account preferences, and order history if you create an account.
  • Customer support information: such as messages, photos, order details, or other information you provide when contacting us.
  • Device and usage information: such as IP address, browser type, device information, pages visited, products viewed, referring pages, and interactions with our website.
  • Marketing information: such as email preferences, advertising interactions, and communication preferences where permitted by law.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications, or submit information through the Services.
  • Automatically through our website using cookies, pixels, analytics tools, and similar technologies.
  • From service providers that help us operate our store, process payments, fulfill orders, provide customer support, prevent fraud, analyze website performance, and deliver marketing where permitted.
  • From partners or third parties where permitted by applicable law and relevant to operating or improving the Services.

How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders: to confirm purchases, process payments, arrange fulfillment, provide shipping updates, manage returns, refunds, replacements, and customer support.
  • Providing customer service: to respond to questions, resolve issues, review order concerns, and communicate with you about your order or account.
  • Payment processing and fraud prevention: to process transactions, verify payment status, reduce fraud, prevent unauthorized activity, and protect our store and customers.
  • Improving our Services: to understand how customers use our website, improve product pages, optimize store performance, and improve the shopping experience.
  • Marketing and advertising: where permitted by law, to send promotional emails, measure advertising performance, show relevant ads, and improve marketing campaigns. You may opt out of marketing emails by using the unsubscribe link included in our emails.
  • Legal and compliance purposes: to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, and maintain business records.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business, provide the Services, comply with legal obligations, or protect our rights.

We may disclose personal information to:

  • Shopify, which hosts and powers our online store.
  • Payment service providers to securely process payments and verify transactions.
  • Fulfillment and shipping partners to process, fulfill, and deliver orders.
  • Service providers that support website hosting, analytics, customer support, email communication, fraud prevention, store operations, and business administration.
  • Marketing and advertising partners where permitted by law, to measure and improve marketing campaigns.
  • Legal, regulatory, or government authorities when required by applicable law, court order, subpoena, legal process, or lawful request.
  • Business transaction parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve the Services, process transactions, support security, and operate Shopify-powered commerce services.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers, which may be located outside your country of residence.

You can learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy/app-users.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify here: https://privacy.shopify.com/en.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, improve performance, support analytics, prevent fraud, and provide relevant marketing where permitted by law.

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect certain website features or checkout functionality.

Marketing and Advertising Choices

Where permitted by law, we may use personal information to send marketing communications or show relevant advertisements. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

Depending on where you live, you may have the right to opt out of certain data sharing, targeted advertising, or similar activities.

You can visit our data sharing opt-out page here:

https://tapgrix.com/pages/data-sharing-opt-out

Third-Party Websites and Links

Our Services may include links to websites, tools, apps, or online platforms operated by third parties. If you visit a third-party website, you should review its privacy policy and terms.

Tapgrix is not responsible for the privacy, security, accuracy, content, or practices of third-party websites or services.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can review and delete the information where required by law.

Security

We use reasonable technical and organizational measures to help protect personal information. However, no method of transmission, storage, or online processing is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information for as long as necessary to provide the Services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

The specific retention period may depend on the type of information, the reason it was collected, legal requirements, and business needs.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to access or know the personal information we hold about you.
  • Right to correct inaccurate or incomplete personal information.
  • Right to delete personal information, subject to legal exceptions.
  • Right to portability, where applicable.
  • Right to opt out of certain data sharing, targeted advertising, or similar processing where applicable.
  • Right to withdraw consent where we rely on consent to process personal information.
  • Right to appeal a privacy rights decision where required by applicable law.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request, as permitted or required by law.

United States Privacy Rights

If you reside in certain U.S. states, you may have additional privacy rights under applicable state privacy laws, including rights to access, delete, correct, or opt out of certain data sharing or targeted advertising.

You may submit a privacy request by contacting us at support@tapgrix.com or by using our data sharing opt-out page where applicable.

UK and European Economic Area Rights

If you reside in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to certain processing, request restriction of processing, request portability, and lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live. Where required by applicable law, we rely on appropriate safeguards or recognized transfer mechanisms to protect personal information transferred internationally.

Complaints

If you have a complaint about how we process your personal information, please contact us first so we can review your concern.

Depending on where you live, you may also have the right to contact your local data protection authority or privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above.

Contact

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Store Name: Tapgrix
Business Operator: Rachid Attia
Email: support@tapgrix.com
Phone: +212 706222044
Business Address: Salama 04 IMM 25, N 21, Kenitra 14000, Morocco