Terms of Service

Last updated: July 8, 2026

Overview

Welcome to Tapgrix. The terms “we”, “us”, and “our” refer to Tapgrix. Tapgrix operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a clear and reliable online shopping experience.

These Terms of Service (“Terms”) explain your rights and responsibilities when you visit, interact with, or make a purchase through our website. By using our Services or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Account

By using our Services, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order, creating an account, or contacting us. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2. Store Availability

Tapgrix currently accepts and ships orders to supported addresses in the United States only.

We may update supported markets, product availability, shipping options, or checkout availability at any time based on operational, legal, payment, or fulfillment requirements.

3. Products and Product Information

We aim to display product names, descriptions, images, prices, availability, and specifications as accurately as possible. However, product colors, appearance, size perception, and packaging may vary depending on your device, screen settings, lighting, product photography, and fulfillment process.

Product information, pricing, availability, and promotions may change at any time without notice.

Some products may be produced, fulfilled, or shipped by trusted fulfillment partners. Packaging, processing time, and shipping flow may vary depending on the product type and fulfillment process.

Tapgrix remains the customer-facing store for orders placed through our website. If you have a question or issue with your order, please contact us at support@tapgrix.com.

4. Product Compatibility and Use

For electronic accessories, setup essentials, and similar products, customers are responsible for reviewing product details and confirming that the item is suitable for their intended use before placing an order.

Any references to device types, platforms, or compatibility are provided for general product information only and do not create a guarantee of compatibility unless clearly stated on the product page.

5. Orders

By placing an order, you agree to purchase the selected item according to these Terms and the policies shown on our website.

An order is not accepted until payment has been successfully processed and the order has been confirmed. We may review, refuse, cancel, or limit an order for valid reasons, including suspected fraud, payment issues, incorrect pricing, product availability issues, address concerns, or operational limitations.

If we cancel an order after payment has been processed, we will issue a refund where applicable.

6. Order Changes and Cancellations

If you need to cancel or change an order, please contact us as soon as possible at support@tapgrix.com.

We cannot guarantee that an order can be changed or cancelled after it has started processing, fulfillment, or shipping. If the order has already shipped, you may need to follow our return process after delivery.

7. Pricing and Payment

All prices are displayed on our website and may change at any time without notice.

You agree to provide valid payment information and authorize the payment provider to charge the total amount shown at checkout.

Payments are processed securely by Shopify and authorized payment service providers. Tapgrix does not store full payment card numbers.

Prices may not include taxes, customs duties, import fees, or other charges unless clearly stated at checkout.

8. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown on our website or at checkout where applicable.

Tapgrix currently offers Free Standard Shipping for eligible orders shipped to supported United States addresses. Shipping costs are included in the product price, unless otherwise shown at checkout.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on product type, fulfillment processing, carrier handling, address accuracy, weather, peak periods, or other factors outside our control.

For more details, please review our Shipping Policy.

9. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

Tapgrix is not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

10. Tracking and Delivery Issues

When tracking is available, tracking information will usually be sent by email after the order or shipped portion of the order has been handed to the shipping carrier.

If your package is marked as delivered but you have not received it, please check with the shipping carrier and your delivery location first. You may also contact us for assistance, and we will do our best to help review the situation.

11. Returns and Refunds

Returns, replacements, and refunds are handled according to our Refund Policy.

To request a return or report a damaged, defective, or incorrect item, please contact us at support@tapgrix.com with your order number and relevant details.

12. Customs, Duties, and Taxes

Although Tapgrix currently ships to supported United States addresses only, future orders to other destinations may be subject to customs duties, import taxes, or local fees depending on the destination country.

Where applicable, such charges are the responsibility of the customer unless clearly stated otherwise at checkout.

13. Promotions and Discounts

Discount codes, promotions, or special offers may be subject to specific terms, limitations, expiration dates, product exclusions, or availability restrictions.

We reserve the right to modify, suspend, or cancel promotions at any time where permitted by law.

14. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, page layouts, product copy, and other materials, is owned by Tapgrix or used with permission from relevant rights holders.

You may not copy, reproduce, distribute, modify, sell, or use any website content for commercial purposes without our prior written permission.

Third-party brand names, product names, or trademarks, if referenced, remain the property of their respective owners.

15. Third-Party Tools, Apps, and Links

Our website may include links to third-party websites, tools, apps, payment services, or external platforms. We are not responsible for the content, policies, accuracy, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform that helps us operate our online store.

Purchases made through this website are made with Tapgrix. Shopify is not responsible for Tapgrix products, fulfillment, customer support, or store policies.

17. Privacy

Your personal information is handled according to our Privacy Policy. By using our Services, you acknowledge the collection, use, and disclosure of personal information as described in our Privacy Policy.

18. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other content.

We reserve the right to correct errors, update information, cancel orders, or refuse orders if any information is inaccurate, including after an order has been placed.

19. Prohibited Uses

You may not use our Services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

Prohibited activities include, but are not limited to:

• Using the Services for fraud or illegal activity
• Providing false, misleading, or inaccurate information
• Attempting to interfere with website security or functionality
• Misusing payment systems or attempting unauthorized transactions
• Violating intellectual property rights
• Harassing, abusing, or harming others
• Using automated tools to scrape, copy, or interfere with the website

20. Disclaimer of Warranties

The Services and products are provided subject to the descriptions, policies, and terms shown on our website.

To the fullest extent permitted by law, we do not guarantee that the Services will be uninterrupted, error-free, secure, or always available.

Nothing in these Terms limits any rights that cannot be limited under applicable consumer protection laws.

21. Limitation of Liability

To the fullest extent permitted by law, Tapgrix shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, products, or website.

Our total liability for any claim related to an order shall not exceed the amount paid for the product giving rise to the claim, except where such limitation is not permitted by applicable law.

22. Indemnification

You agree to indemnify and hold Tapgrix harmless from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the Services, violation of these Terms, violation of applicable law, or violation of third-party rights.

23. Termination

We may suspend or terminate access to our Services if you violate these Terms, misuse the website, engage in fraudulent activity, or create risk for Tapgrix, our customers, or our service providers.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Morocco, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

25. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our Services, business operations, legal requirements, or policies.

The updated version will be posted on this page with the updated “Last updated” date. Your continued use of the Services after changes are posted means you accept the updated Terms.

26. Contact Information

If you have any questions about these Terms, you can contact us at:

Store Name: Tapgrix
Business Operator: Rachid Attia
Email: support@tapgrix.com
Phone: +212 706222044
Business Address: Salama 04 IMM 25, N 21, Kenitra 14000, Morocco