Shipping Policy

Thank you for shopping with Tapgrix.

Tapgrix currently ships to supported addresses in the United States only. We do not currently offer checkout shipping for the United Kingdom, Australia, Morocco, or European Union countries. These markets may be added later when shipping availability is confirmed and updated in checkout.

Shipping Cost

Eligible orders shipping to supported United States addresses will show Free Standard Shipping at checkout.

Shipping costs are included in the product price, so there are no additional standard shipping fees for eligible United States orders at checkout.

Order Processing Times

Processing times depend on the product type, stock availability, and fulfillment partner.

• Made-to-order products: usually 2–5 business days
• Standard physical products: usually 3–6 business days
• Partner-fulfilled products: usually 1–3 business days

Processing times are estimates only and are not guaranteed. Orders are not usually processed on weekends or public holidays.

Estimated Delivery Times

Estimated delivery times depend on the product type and the shipping option shown at checkout. Delivery estimates are shown in business days and are not guaranteed.

• Made-to-order products: usually 5–11 business days
• Standard physical products: usually 12–25 business days
• Partner-fulfilled products: usually 5–8 business days

The delivery estimate shown at checkout applies to that order. If your order contains multiple product types, items may ship separately and arrive at different times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Tracking updates may take time to appear after the shipping carrier receives the package.

Split Shipments

Some orders may be fulfilled from different locations or by different fulfillment partners. If your order contains multiple items, they may be shipped separately in more than one package.

Delays

While we aim to deliver orders within the estimated timeframe, delivery times may vary due to carrier delays, product availability, address verification, high-demand periods, weather, or other circumstances outside our control.

Tapgrix is not responsible for delays caused by external shipping carriers or events beyond our control, but we will do our best to assist customers when shipping issues occur.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order. Tapgrix is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible at support@tapgrix.com. We cannot guarantee that address changes can be made after an order has started processing.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please first check with the shipping carrier and your delivery location. If you still need assistance, contact us and we will help you review the situation.

International Shipping

Tapgrix currently offers checkout shipping for United States orders only. International shipping may be added later when shipping availability, delivery estimates, and checkout settings are confirmed.

Contact

If you have any questions about shipping, please contact us at support@tapgrix.com.

Business Address:
Salama 04 IMM 25, N 21, Kenitra 14000, Morocco