Shipping Policy

Thank you for shopping with Tapgrix.

We aim to provide a clear and reliable shipping experience for customers in our supported markets.

Order Processing Time

Orders are usually processed within 1–2 business days, excluding weekends and public holidays. Processing times may vary depending on the product type, stock availability, and fulfillment partner.

Estimated Delivery Time

Estimated delivery times depend on the destination, product type, fulfillment partner, and shipping option shown at checkout.

• United States: 4–7 business days
• United Kingdom: 4–12 business days
• European Union supported countries: 4–12 business days
• Australia: 4–12 business days
• Morocco: 5–8 business days

The delivery estimate shown at checkout applies to that order. Some products or destinations may show a more specific estimated delivery time depending on the product and fulfillment profile.

Please note that delivery times are estimates only. Actual delivery may vary depending on supplier processing, customs clearance, local carrier handling, product availability, and logistics conditions.

Shipping Cost

Tapgrix currently offers free standard shipping in our supported markets. Shipping costs are included in the product price, so there are no surprise standard shipping fees at checkout for supported destinations.

If a shipping option is displayed at checkout, the shipping cost shown before payment applies to that order.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email when tracking is available. You can use this tracking number to follow your shipment.

Customs, Duties and Taxes

Orders may be subject to customs duties, import taxes, or local fees depending on your country. These charges are the responsibility of the customer and are not included in the product price unless clearly stated at checkout.

Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• Customs clearance
• Shipping carrier issues
• High-demand periods
• Product-specific production or fulfillment times
• Unforeseen circumstances beyond our control

Tapgrix is not responsible for delays caused by external factors beyond our control, but we will do our best to assist customers when shipping issues occur.

Incorrect Address

Please make sure your shipping address is complete and correct before placing your order. Tapgrix is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help you review the situation.

Contact

If you have any questions about shipping, please contact us at support@tapgrix.com.

Business Address:
Salama 04 IMM 25, N 21, Kenitra 14000, Morocco