Refund Policy

At Tapgrix, we want customers to feel confident when shopping with us. This Refund Policy explains how returns, replacements, and refunds are handled for eligible orders.

Tapgrix currently ships to supported addresses in the United States only. This policy applies to eligible Tapgrix orders placed through our website.

Return Window

You have 30 days from the date of delivery to request a return.

Return requests submitted after 30 days from delivery may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• The item must include its original packaging, accessories, and documentation when applicable
• Proof of purchase or order confirmation is required
• The return request must be approved by Tapgrix before the item is sent back

Please do not send items back before receiving return instructions from us. The return address may differ depending on the product and fulfillment process.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect:

• Used, worn, damaged, or altered items
• Items returned without approval or outside the 30-day return window
• Items missing original packaging, accessories, or required parts
• Personalized, customized, or customer-specific items
• Items damaged due to misuse, improper handling, or normal wear and tear

How to Request a Return

To request a return, please contact us at support@tapgrix.com with the following information:

• Your order number
• The email address used to place the order
• The item you want to return
• The reason for the return
• Clear photos if the item is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping method for returned items. Tapgrix is not responsible for return packages that are lost, delayed, or delivered to the wrong address by the return carrier.

Original shipping costs, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@tapgrix.com.

Please include your order number and clear photos of the item, packaging, shipping label, and the issue. After review, we may offer a replacement, refund, or another appropriate solution at no additional cost.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used at checkout.

Refund processing usually takes 5–10 business days after approval, depending on your payment provider or bank.

Partial Refunds

In some cases, only a partial refund may be granted. This may apply when an item is returned used, damaged, incomplete, missing parts, or not in its original condition for reasons not caused by Tapgrix.

Replacements

We may offer a replacement for items that arrive defective, damaged, or incorrect, subject to product availability.

We do not guarantee replacements or exchanges for preference-based reasons such as color choice, style preference, or change of mind.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@tapgrix.com.

We cannot guarantee that an order can be cancelled after it has started processing or fulfillment. If the order has already shipped, you may need to follow the return process after delivery.

Restocking Fees

Tapgrix does not charge restocking fees for approved returns.

Contact

If you have any questions about returns or refunds, please contact us at support@tapgrix.com.

Business Address:
Salama 04 IMM 25, N 21, Kenitra 14000, Morocco